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If you require assistance, reply HELP, or you can call 903-225-9827 or email us at info@quickaidurgentcare.com to reach our office.
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PATIENT RECORDS & COMPLAINT INFORMATION
UC Medical Group PLLC d/b/a QuickAid Urgent Care
Texas Health & Safety Code §181.105 requires covered health care entities to provide patients with instructions for requesting health
records, contacting the applicable licensing authority, and filing a consumer complaint.
1. REQUEST YOUR HEALTH CARE RECORDS
To request a copy of your health care records from QuickAid Urgent Care, please send your request by email to admin@quickaidurgentcare.com. Please include enough information for us to identify you and the records requested. For questions about a records request, call 903-225-9827.
QuickAid Urgent Care
9613 Coit Rd, Suite 104
Plano, TX 75024
Email: admin@quickaidurgentcare.com
Phone: 903-225-9827
2. CONTACT THE APPLICABLE LICENSING AUTHORITY
Complaints concerning a physician or another professional licensed by the Texas Medical Board may be submitted to the Texas Medical Board (TMB).
Texas Medical Board — Consumer Complaint Hotline: 1-800-201-9353
Website: www.tmb.texas.gov
The TMB website provides an online complaint process and printable complaint forms.
3. FILE A TEXAS MEDICAL PRIVACY COMPLAINT
f you believe your protected health information has been unlawfully used, disclosed, collected, shared, or otherwise mishandled, you may file a privacy complaint with the Office of the Texas Attorney General, Consumer Protection Division. The Attorney General provides an online privacy complaint process.
Texas Attorney General — Patient Privacy:
www.texasattorneygeneral.gov/consumer-protection/health-care/patient-privacy.
Texas Attorney General — Consumer Complaint:
www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint.
You may also have federal privacy rights. HIPAA complaints may be filed with the U.S. Department of Health and Human Services, Office
for Civil Rights. Information is available at www.hhs.gov/hipaa/filing-a-complaint.
Questions about QuickAid records or privacy?
Contact the QuickAid Urgent Care Privacy Officer at 903-225-9827 or admin@quickaidurgentcare.com